Browse through our Frequently Asked Questions.

Can you ship physical wall poster and frame to my address?

No, we are only offering digital products that you can print at home or at your local print shop as many times as you need.

Why are you selling digital products only?

It is because we truly believe in sustainable and green business model. When it comes to printing wall posters, it is the best and cleanest practice.
Here is why:

  • You can decide will you print at home or at your local print shop and in the end get your map faster.
  • You can print the files as many times as you need.
  • You get 5 files with different aspect ratios.
  • You can print different sizes to see which one suits you the best.

How long does it take to receive digital files after purchase?

You will immediately receive download link for all 5 dimensions, simply download them.

When printing at home map turns out blank or cropped?

Make sure you selected “fit to page” instead of “actual size” under your printing options, otherwise map may be cropped due to large file dimensions.

How long will download links work?

Starting from the day of your purchase you have 90 days to download the files. After 90 days link will no longer work. If you still need your files, contact us with your order number and we will give you new links.

What Payment Methods Are Accepted?

We are accepting payments with Apple Pay, Google Pay, Credit cards and PayPal. All of our transactions are secured with Stripe online payment processing and commerce solutions.

I can’t find my city map; can you create custom maps?

Yes, we can. Contact us with desired city location and we will send you custom invoice. You will need to give us up to 10 days for delivery since each city map is uniquely made.

What file formats you use?

We use high resolution JPG files in 300 DPI resolution that will show great details when printed with largest dimension being 7.200 x 10.820 pixels.

What exactly will I receive after purchase?

You will receive download links to 5 high resolution image posters. Each of 5 images has same design but different aspect ratio so you can select one that fits your needs the best. Also, we will send you instructions explaining all aspect rations their dimensions.

What are my options if I don’t have printer at home??

For fantastic results just visit your local print shop – find then via Google Maps or you can upload it to an online printing service and have it delivered to your door.

What frame dimensions I need after printing?

When you purchase desired map design you will receive detailed instructions on file sizes so you can buy frame on dimension you decided to print.

How can I cancel or change my order?

The refund option is not available for digital products once you download the file. We can offer refund only in exceptional cases within 14 days if:

  • You haven’t downloaded the digital file – map.
  • You notice unsatisfactory quality.
  • Digital file – map isn’t as described.

In that case contact us and we will give our best to help fix your problem.

If your question is not answered above please contact us!